Refund Policy

The free trial includes 10 shots and every creation mode, so you can judge the Service before paying. Because the trial exists, we don’t give refunds for dissatisfaction with the Service or its results.

Founder and Pro are one-time payments, and access starts as soon as they’re paid. Founder and Pro purchases are final and non-refundable.

If you’re a consumer in the European Union or the United Kingdom: at checkout you ask us to give you access immediately and acknowledge that, once access begins, you lose your right to withdraw from the purchase.

Subscriptions are charged in advance and renew automatically. You can cancel at any time in Settings; cancelling stops future renewals, and you keep access until the end of the period you’ve paid for. We don’t refund or credit partial periods, unused time, downgrades, or renewals you didn’t cancel in time.

GPU time, storage and other charges on your compute provider account are billed by the provider, not by us. We can’t refund them; contact your provider about those charges.

• Dissatisfaction with Outputs, their quality or consistency.
• Downtime, errors or charges caused by your compute provider or other third parties.
• Accounts suspended or closed for breaking our Terms or Acceptable Use Policy.
• Unused shots, characters, features or time.

If we charged you twice or charged the wrong amount, email support@castingcard.ai within 30 days of the charge. Once we confirm the error, we’ll refund the amount charged in error to the original payment method.

Please contact us before disputing a charge with your bank. If you file a chargeback for a valid charge, we may suspend your account while it’s open, and we’ll give the payment processor the records of your purchase, your acceptance of these terms and your use of the Service.

We may update this policy. Changes don’t affect purchases made before the date shown above.